Why innovation without marketing is pointless
It has been suggested that technology in and of itself has no value. In his article Innovation has no Value without Entrepreneurship, Jim Clifton, CEO & Chairman of Gallup, said it like this:
An innovation has no value until an ambitious entrepreneur builds a business model around it and turns it into a product or service that customers will buy. If you can't turn an innovative idea into something that creates a customer, it's worthless.
The art of identifying, attracting, and creating customers is marketing. With that in mind, we could reword Jim's statement and say this:
An innovation has no value until an ambitious entrepreneur builds a marketing plan around it, not only identifying who will buy the innovation, what they'll pay for it, and how they'll hear about it but also positioning their innovation in the market in such a way that its target audience will be enticed to purchase it.
Innovation and marketing must go hand-in-hand when a new technology is ready to make it's way into the commercial market. Far too often entrepreneurs pour resources into developing a product but skimp on the marketing of that product because they think it "speaks for itself."
In a recent post found on the 500 Startups website, guest blogger Jascha Kaykas-Wolff, Chief Marketing Officer Mozilla, wrote about The Yin & Yang of Innovation and Marketing. He wrote:
“Business has only two functions—marketing and innovation.”
I have heard this quotation attributed to Peter Drucker, a.k.a. “the father of business consulting” (talk about a guy with some dubious children), as well as Czech novelistMilan Kundera.
Citations for Drucker usually extend the quotation, adding, “All the rest are costs.”
Kundera. Drucker. Novelist. Consultant. Marketing. Innovation.
The Circular Interplay
There’s a wonderful, circular nature to the relationship between marketing and innovation.
First, I should say I do believe everything other than innovation and marketing in business is a cost—a necessary cost, usually. But the only thing that produces business profit is innovation and the discovery of a market need for that innovation—or, conversely, the discovery of a market need and the creation of an innovation to meet it.
Accounting, human resources, customer service, operations—all of these things are imperative, but not the reason we are in business. We are in business to figure out how something works (innovation) and to figure out who would find it useful (marketing) and then provide it at a profit. Marketing and innovation are intricately linked in that endeavor, and the interplay between the two is like the yin and yang of the business world, the result of which is the determination of price.
One creates the other, and the more they feed off each other, the better their net contribution to the business grows and the more profitable the price, where:
Gross Revenues – Costs = Net Marketing & Innovation Contribution to Revenue
Anything that lowers costs—from cost of goods sold to financing costs to labor costs—increases net marketing & innovation contribution to the business. Anything that increases revenue—either number of units sold or price per unit or both—increases net marketing & innovation contribution, as well.
In all cases, it is the interplay between marketing and innovation—innovation and marketing—that creates a situation where customers are willing to pay above cost for a good or service.
(Of course, there are other ways to make a profit by monopoly or oligopoly, legislation, and price manipulation. These are not the kinds of business practices I’m talking about, because, however pervasive, they are outside the scope of what agile marketing and true competition are all about.)
Did Marketing Emerge From Innovation or Vice Versa?
In his book Incomplete Nature: How Mind Emerged From Matter, Terrence Deacon, neuroscientist and chair of UC Berkeley’s Anthropology Department, discusses in great detail the integral connection between presence and absence in our world, how each caused the other to be. He explains the interplay between materialism and consciousness, between the present and the emergent, has created all the world we see around us and within us.
However complex the book’s science and philosophy, it was Deacon’s simple description of the first organic replicators that struck me as a direct conceptual parallel to the connection between marketing and innovation—and indeed the connection between many things in life.
A Creates B Which Creates A
When Deacon discusses the misconceptions surrounding DNA and RNA replicators, he writes,
“Although it is generally believed that polynucleotide chains like DNA and RNA molecules constitute life’s replicators…they do not replicate themselves. To be more explicit: polynucleotide A cannot directly produce another exact duplicate of polynucleotide A. Instead…polynucleotide molecule A can produce a complementary polynucleotide molecule B, which in turn under the same conditions can produce polynucleotide molecule A.”
The reason this is the arrangement we see today is that, in replicators where A made itself in exact duplicate, the instability of the system doomed it to fail. That is, anytime A made a bad duplicate of A, the system would break down and not survive.
However, when A makes B which in turn makes A again, the stability of the system is exponentially more robust, because a mutation in B doesn’t necessarily doom the cycle to failure if the small change in B doesn’t destroy its original ability to make A. In fact, it makes adaptation possible.
I find this idea to be a profoundly useful for agile marketing:
Stability and adaptation come not from self-duplication, but from the interplay of complementary opposites.
This idea is in many ways apparent and intuitive. Think: positive/negative, up/down, light/dark, form/entropy, male/female—one doesn’t exist without the other, and strength is the result of the complementary nature of the relationship, not the imposition of sameness or domination of one by the other.
Our problems in business between innovation and marketing occur when this need for opposites gets thrown out the window in favor of one steamrolling the other.
“Marketing Is Too Important to be Left to the Marketing People.”
That’s what David Packard of Hewlett-Packard fame once said. I think the humor of Packard’s statement shouldn’t be overlooked, but I find within it a glance at the innovator’s outright dismissal of marketing’s role. And I think he’s referring to traditional Mad Men-style, sell-the-sizzle advertising and marketing, a dismissal which may be deserved.
But with agile marketing—small iterations through test and measurement, responsive work in tandem with product development, trying anything once but not failing at it twice—marketing has moved more into the world of scientific approach and hypothesis testing, the world engineers and innovators know and respect.
In a complementary-opposite response, innovators must now move more toward understanding what marketing is and what the market says and does. That is, innovators have to let markets guide their innovation, rather than making something and trying to foist it upon the market. When innovators make things that markets do not want—or when they don’t listen and adapt to changing market sentiments—marketing has to get too reactionary and “sales-y” to try to sell products people don’t want.
When marketing gets too sales-y, the complementary-opposite relationship with innovation loses it’s strength and balance and falls apart.
Sales Is Not Marketing. Sales is the Cost of Bad Marketing.
To use another quotation from Drucker, “The aim of marketing is to make selling unnecessary.”
I absolutely believe the more hard selling a business must do indicates how poorly it has studied the market and how poorly it has created products to match the market. Selling—like other functions of business outside marketing and innovation—is a cost, a necessary cost, perhaps, but one like all costs to be minimized.
Innovation creates agile marketing, which creates innovation, which creates agile marketing, which creates innovation, which creates agile marketing, ad infinitum.
Doesn’t the need for too much selling indicate a breakdown in the relationship between innovation and marketing?
Doesn’t the iterative and complementary activity between marketing and innovation require that one department not usurp the other?
I think it does.
And the profound concept of A makes B makes A bears this out in a bigger way. When marketing goes agile, it’s reaching out to the innovators for stability. Innovators have to reach out to marketing, as well, without turning marketing into something unstable and subservient, where A makes A.